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If you're like most organizations, chances are that you already have gigabytes or even terabytes of customer data - but that's not really what you need. The challenge is how best to leverage that data into the most profitable marketing decisions, strategies - and results. To help you get smart fast about customer intelligence, we've put the following easy-to-read, not-to-be-missed white papers together. Conducting an Attrition Case StudyWhen it comes to the thorny problem of customer attrition, we'll help you define it, measure it, segment it, and manage it. Onboarding White PaperFor Services based companies like banks, insurance. investments - learn how to best to leverage your customer data in an integrated program to "on board" new customers and keep them. Customer Profitability Analysis - FAQHow do you define customer profitability? How long will it take to set up an analysis? What are the steps involved? We'll help you figure it all out in this FAQ. Conducting a Commercial Segmentation StudyFor organizations who focus on B-to-B, customer segmentation is a critical tool to focus marketing efforts. This overview will tell you how to get started. |
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