Future customer loyalty solutions require tailored offerings
2010-08-20
The recent recession has shone the spotlight on customer loyalty in banking, spurring many researchers to conduct customer retention analyses to discover ways to maximize customer profitability.
Financial institutions must increase efforts to improve customer loyalty in banking
2010-08-16
A new report by Javelin Strategy & Research has examined the relationship between banks, merchants and consumers to determine how recent financial regulatory reform, including the creation of the Consumer Financial Protection Bureau and the Durbin Amendment, will affect customer loyalty in banking.
Survey finds large percentage of businesses looking to switch banks
2010-08-12
As part of a continuing trend of reduced customer loyalty in banking, a new survey of small and mid-sized businesses finds that many of them are looking to make a change when it comes to their current financial institutions.
Customer use of online banking still lacking
2010-08-10
A constantly growing number of bank customers are signing up for online banking services.
Banks face crowded field in fight for customers' investments
2010-08-09
In the current market, many financial institutions are putting less of a focus on their lending practices.
Spanish language services can increase customer loyalty in banking
2010-08-06
While the primary language for most U.
Credit unions now at higher risk for customer attrition
2010-08-05
A new study by the Pew Health Group found that last year's CARD Act has served to narrow the differences between the cards issued by banks and credit unions - a change that researchers say could lead to higher customer attrition rates at credit unions.
Mid sized businesses showing decreased customer loyalty in banking
2010-08-04
While they are historically fairly stable relationships, TNS' recent Commercial Banking Momentum Monitor shows that a vast majority of medium-sized businesses are not completely loyal to their current banking provider.
Banks need multi channel approach to improve customer retention
2010-07-30
While technologies such as mobile and online banking have quickly become important parts of a financial institution's customer loyalty solutions, a new report by the Mercator Advisory Group says that banks can't just focus on any one channel, but need to have a balanced multi-channel approach to customer loyalty.
Referral programs increase profitability and customer loyalty in banking
2010-07-30
The idea of a customer referral program is nothing new for the financial industry.
FIs need to take "client centric" messages to heart
2010-07-27
Since the recession began, many banks have put forth a message of a "client-centric approach" to banking.
Mobile banking loyalty strategies may shift to shopping apps
2010-07-26
At this point, many major banks have already deployed a mobile banking application.
Retail banking customers want more information about fraud prevention
2010-07-23
A recent study of U.
Banks instituting new fees hope to avoid customer attrition problems
2010-07-22
With the financial regulation bill now officially signed into law, many institutions are determining how to prevent customer attrition as they shift from free accounts to fee-based systems.
New study says FIs should customize customer interactions
2010-07-21
Financial institutions are constantly looking for ways to increase both customer profitability and loyalty.
Report: Mobile banking use doubles
2010-07-20
A new survey from IDC Financial Insights says that mobile banking has increased, both in the number of consumers using it and in the number of financial institutions that have integrated the technology into their customer loyalty solutions.
Retail banks seeing long term reduced customer loyalty and profitability
2010-07-19
A survey of global retail banking executives by Accenture finds that the majority of retail banks have seen reduced profitability and customer loyalty in banking since the financial crisis began.
Study: Online bill payment now the top method
2010-07-16
A new study from Synergistics says that online bill payment has continued its recent growth, and is now the most common method of bill payment for all households with an internet connection, reports Bank Systems and Technology magazine.
Study: Banks missing opportunities with debit card programs
2010-07-15
Debit card programs are an important part of both a bank's customer loyalty solutions and its revenues.
Increasing number of banks upgrading core IT systems to improve customer analysis
2010-07-12
A recent survey by the Aite Group found that a growing number of financial institutions trying to determine how to prevent customer attrition have reached a point where they need to upgrade their core systems in order to keep customers - despite the high up-front cost.
Customer loyalty in banking translates to reduced delinquencies
2010-07-09
A new study by TransUnion has found that customers who show greater loyalty to a particular financial institution also show reduced delinquency rates across the board, even after the customer's credit score is taken into account.
Advanced security features a double edged sword for customer loyalty in banking
2010-07-08
As banks work on upgrading their security features to prevent fraud and protect customers, they are being forced to deal with resistance from those customers about the inconvenience that comes along with the added layers of authentication, according to US Banker magazine.
Survey predicts rapid growth in smart loan applications
2010-07-07
A survey of more than 300 financial institutions found that over the next few years, banks will rapidly work to adopt "smart" loan applications, which take advantage of a bank's knowledge of each customer's banking history to partially automate and simplify the process.
Large banks better at obtaining new accounts
2010-06-30
A new study by J.
Banks failing to capitalize on small business segment
2010-06-25
While banks continue to evaluate their customer loyalty solutions for consumers, a post by Javelin Research blogger James Van Dyke says banks are failing to capitalize on the small business banking market and will soon begin losing customers.