iPhone app poised to help banks improve customer retention through rewards program
2010-08-27
While financial institutions nationwide are developing new mobile programs to allow customers to check their accounts, transfer funds and pay bills right on their smartphones, a new iPhone application could improve customer loyalty in banking by rewarding members when they shop.
FIs adopt advertising transparency rules to protect customer loyalty in banking
2010-08-26
Through investigating how to prevent customer attrition, financial institutions have collected customer data that is more detailed and personal than the information many other industries possess.
Banks test mobile payments to improve customer loyalty in banking
2010-08-24
Smartphones have revolutionized the way consumers and businesses bank - allowing them to pay bills, transfer funds and check their accounts with the touch of a finger.
Customer use of online banking still lacking
2010-08-10
A constantly growing number of bank customers are signing up for online banking services.
Banks face crowded field in fight for customers' investments
2010-08-09
In the current market, many financial institutions are putting less of a focus on their lending practices.
Spanish language services can increase customer loyalty in banking
2010-08-06
While the primary language for most U.
Report: Smartphones channel of choice by 2020
2010-08-03
While mobile banking is still gaining its foothold at many financial institutions, a report from the London-based financial consulting firm The Lafferty Group says that online banking via smartphones will be the preferred retail banking method by the end of the decade.
Banks need a single customer view
2010-08-02
A new report by technology analyst Referral programs increase profitability and customer loyalty in banking
2010-07-30
The idea of a customer referral program is nothing new for the financial industry.
Banks need multi channel approach to improve customer retention
2010-07-30
While technologies such as mobile and online banking have quickly become important parts of a financial institution's customer loyalty solutions, a new report by the Mercator Advisory Group says that banks can't just focus on any one channel, but need to have a balanced multi-channel approach to customer loyalty.
FIs need to take "client centric" messages to heart
2010-07-27
Since the recession began, many banks have put forth a message of a "client-centric approach" to banking.
Mobile banking loyalty strategies may shift to shopping apps
2010-07-26
At this point, many major banks have already deployed a mobile banking application.
Retail banking customers want more information about fraud prevention
2010-07-23
A recent study of U.
Banks instituting new fees hope to avoid customer attrition problems
2010-07-22
With the financial regulation bill now officially signed into law, many institutions are determining how to prevent customer attrition as they shift from free accounts to fee-based systems.
New study says FIs should customize customer interactions
2010-07-21
Financial institutions are constantly looking for ways to increase both customer profitability and loyalty.
Report: Mobile banking use doubles
2010-07-20
A new survey from IDC Financial Insights says that mobile banking has increased, both in the number of consumers using it and in the number of financial institutions that have integrated the technology into their customer loyalty solutions.
Study: Banks missing opportunities with debit card programs
2010-07-15
Debit card programs are an important part of both a bank's customer loyalty solutions and its revenues.
Advanced security features a double edged sword for customer loyalty in banking
2010-07-08
As banks work on upgrading their security features to prevent fraud and protect customers, they are being forced to deal with resistance from those customers about the inconvenience that comes along with the added layers of authentication, according to US Banker magazine.
Banks see cross selling benefits from customer analytics
2010-07-07
While every bank tries to capitalize on its customers' loyalty by getting them to buy additional products, financial institutions need to take advantage of customer analytics to better target these cross-selling offers and increase success online, according to Bank Technology News.
Banks using Twitter in many different ways, or not at all
2010-07-06
Twitter has become an important marketing tool for companies in a wide variety of industries.
Online customer reviews increase loan sales
2010-07-01
While the idea of allowing customers to post their own comments about particular products can be frightening for many companies, Bank Technology News reports that many financial institutions have found increased customer interest in their product line after including moderated comments on their websites.
Expert: U.S. banks are falling behind on innovation
2010-06-25
While financial institutions in the U.
Banks failing to capitalize on small business segment
2010-06-25
While banks continue to evaluate their customer loyalty solutions for consumers, a post by Javelin Research blogger James Van Dyke says banks are failing to capitalize on the small business banking market and will soon begin losing customers.
Android smartphones gaining fast in mobile banking realm
2010-06-21
While banks that are developing mobile banking applications have long focused on Apple's popular iPhone, a new report from Javelin Research shows that financial institutions may also need to shift their efforts toward smartphones with Google's Android operating system.
Many banks currently staying away from social networking and mobile banking for business
2010-06-18
A new industry survey by Fundtech shows that while some banks are embracing social networking and mobile banking technologies for consumers, financial institutions are either hesitant about the ideas, or completely opposed to using the platforms in business transactions.