Banks need a single customer view
2010-08-02
A new report by technology analyst Aging IT infrastructures continuing to hold back bank innovation
2010-07-28
As banks increasingly try to lean on analytical tools to help them learn how to prevent customer attrition, they are being held back by an aging IT infrastructure made up a number of older systems and databases, the Economist reports.
Increasing number of banks upgrading core IT systems to improve customer analysis
2010-07-12
A recent survey by the Aite Group found that a growing number of financial institutions trying to determine how to prevent customer attrition have reached a point where they need to upgrade their core systems in order to keep customers - despite the high up-front cost.
Survey predicts rapid growth in smart loan applications
2010-07-07
A survey of more than 300 financial institutions found that over the next few years, banks will rapidly work to adopt "smart" loan applications, which take advantage of a bank's knowledge of each customer's banking history to partially automate and simplify the process.
Lack of data integrity makes lenders inefficient
2010-06-11
A continuous lack of data integrity is preventing banks from working efficiently during the lending process, according to Finextra blogger and business analyst Dina Sternberg.
Banks increasingly turning to analytics to understand customers
2010-06-10
A new Accenture survey shows that banking officials are increasingly turning to data analytics to better learn how to prevent customer attrition, Finextra reports.
Data management essential but overlooked, says study
2010-02-22
With more customers, and consequently more venues for information, it is essential that organizations keep track of data to inform customer loyalty solutions and maintain growth.
Business intelligence key to company growth during recovery
2010-02-09
Today's information technology permits an abundance of customer information to help guide company practices.