FAQ

Where is PNT Marketing Services located?

We have offices in Long Island City, New York (conveniently located near 4 subway lines just across the East River from midtown Manhattan) in Valhalla, New York, and in McLean, Virginia. Please see our Contact Us page for directions and more information.

How do we get started working with PNT?

It's easy - just call 888.PNT.2210, e-mail, or take our free Database Marketing CheckUp to get started leveraging your customer information for better marketing results NOW.

Does PNT offer any off-the-shelf marketing support solutions?

PNT has spent years developing software and analytic tools to help our clients, from our MetroMatch key creation and linking software for better householding, to our RightAttriteTM software to identify and measure relationship attrition, to our PromoFillTM promotion fulfillment tools. However, we also believe that each client is unique, and our philosophy is always to listen and understand our clients needs first rather than try to sell shrink-wrapped software packages. Each of our tools is customized for a perfect fit to each client's unique needs - whether you need to have tools installed at your site, or would rather have PNT outsource your entire database creation and reporting solution, or just need some advice and a system audit to fine-tune a solution you're already happy with.

PNT sounds like a great place to work - how do I apply for a job?

Simple - send us an e-mail with your resume and cover letter and we'll get back to you with our current opportunities.

How much do your services cost? How do I get a quote?

PNT offers a free Database Marketing CheckUp and a free initial consultation to help you get started. We will listen carefully to you and determine if there is a good fit between your needs and our tools, skills, staff, and corporate philosophy and mission. If there is, we will work with you to develop cost-effective solutions to your unique marketing support issues - from building a complete marketing database to supporting individual marketing programs with custom-tailored lists to measuring customer attrition and helping to put in place programs to boost customer retention. All of our solutions are estimated in advance; any scope changes are identified, estimated, and presented for client approval before any additional work is performed. We keep you informed of costs every step of the way so there are no surprises - we want you to be happy with the final result, and we want you to feel like you are getting excellent value for the money you spend with PNT.

Can I use any of your services over the web?

Currently PNT offers a secure list distribution tool to its clients. Using this tool, clients can safely and easily distribute pre-selected customer or prospect lists to a sales force, customer support-team,in-house marketing staff, vendors or others for contact, follow-up, service, or support. This new tool provides the final piece to a complete marketing support solution; PNT can now deliver targeted lists, tailored to individuals or groups you select, based on segmentation rules you apply to your own data. It's quick, easy, and secure!

Our other services, including custom database design and development,segmentation, attrition analysis, householding, merge/purge, and other value-added custom solutions, are not currently available through our website. Please call us on 1-888-PNT-2210 x202 and speak to our Managing Partner, Tony Coretto, for more information, or e-mail Tony.

TESTIMONIALS

"PNT performs consistently, with a strong understanding of preferences and needs. They have the experience to use existing information well, with little additional training or supervision."

- Vice President, Major Global Bank

"PNT forced our development team to engage in rethinking of both its entire business process and its perspective on the customer. I firmly believe that without PNT's help in recognizing the critical need to make systems development a part of the process, the project would not have been as successful as it was."

- Vice President, Major Brokerage

Two More Words on Client Retention

2011-06-23

For the past couple of months, PNT�s �Industry News� has focused on client retention.

Make Every Staff Member a Marketing Ambassador

2011-06-16

No matter what the business or how diversified its products and services, all employees need to act collectively toward the common goal of meeting customer needs and ultimately boosting profitability.

Customer Acquisition and Client Retention: New Banking Regulations Bring Challenges and Opportunity

2011-06-16

Banks face customer exodus! The era of free checking is over! Debit Card interchange revenue to be slashed! New ATM charges loom!

These are among the headlines, somewhat sensationalized, being written about regulatory changes enacted as a part of the recent batch of financial reforms.

Bank Call Centers the Bedrock of Client Service: Retaining Clients One Call at a Time

2011-06-16

When TD Bank designed a new call center in Maine it emphasized a commitment to customer service by installing a 9-ton boulder amid the 60,000-square feet of office space.
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