Industry News
Marketing Strategy and Planning News
Make Every Staff Member a Marketing Ambassador
2011-06-16
No matter what the business or how diversified its products and services, all employees need to act collectively toward the common goal of meeting customer needs and ultimately boosting profitability.
Targeted ads help FIs reward consumers
2011-03-07
Major financial institutions are adopting measures that both increase customer retention rates and improve revenues, and one way they are doing this is by partnering with marketers and companies.
Customers would desert online banking if it weren't free
2011-03-02
Major financial institutions enacted a customer loyalty coup when they hit upon online banking.
Customer Attrition Retention, and Loyalty News
Two More Words on Client Retention
2011-06-23
For the past couple of months, PNT’s “Industry News” has focused on client retention.
Customer Acquisition and Client Retention: New Banking Regulations Bring Challenges and Opportunity
2011-06-16
Banks face customer exodus! The era of free checking is over! Debit Card interchange revenue to be slashed! New ATM charges loom!
These are among the headlines, somewhat sensationalized, being written about regulatory changes enacted as a part of the recent batch of financial reforms.
Bank Call Centers the Bedrock of Client Service: Retaining Clients One Call at a Time
2011-06-16
When TD Bank designed a new call center in Maine it emphasized a commitment to customer service by installing a 9-ton boulder amid the 60,000-square feet of office space.
Database Management and Data Processing News
Organizations use master data management to improve sales and business visibility
2011-03-08
Master data management has long been a technology that experts tout as improving institution-wide efficiency and, thus, customer loyalty for both major financial institutions and large corporations.
FIs will need to transform underlying processes to accommodate digitization of banking
2011-03-03
Without a doubt, major financial institutions will need to adopt and transform their financial offerings to promote customer loyalty as the digital landscape continues to change traditional organizations at a swift rate.
Master database management is a business process, not just an IT project
2011-02-10
Master database management is becoming an increasingly pressing priority as financial institutions look to cement customer loyalty and increase revenues in the face of pressing federal regulations.
Measurement and Insight News
More customers switching banks, survey finds
2011-03-01
While major financial institutions are extremely focused on employing strategies to boost customer retention, a recent survey found that 8.
New app allows consumers to monitor bank accounts and possible fraud
2011-02-17
According to a recent report from eMarketer, the number of U.
Citibank survey shows consumer optimism on the rise
2011-02-04
Customer segmentation analysis from researchers employed by Citibank shows that the general economic outlook among most Americans is on the rise, and that increased optimism could directly translate into better spending levels and an overall spike in the health of U.
Customer Analytics News
Under 50 investors offer lucrative opportunity to financial services firms
2011-03-10
When the public hears the term "investor," they often envision an individual at least 50-years-old with a lifetime of business experience.
Generation X remains skittish toward investments
2011-02-09
As customer loyalty in banking continues to waver with the economy, the number of Americans with a savings plan has decreased.
Customer data analysis a 'hot trend' for 2011
2010-12-30
Come 2011, one of the hottest trends for improving customer loyalty will be the implementation of master data management systems, the blog Customer Think predicts.
List and Data Sourcing News
Real time marketing poses complex integration challenges to banks
2011-03-04
One of the trends that big banks are capitalizing on to improve their customer retention rates and consumer satisfaction levels is through real-time marketing.
Gartner: MDM is about business processes, not just technology
2011-01-24
As more major financial institutions move to incorporate master database management systems to help improve their customer segmentation analyses, executives and officials must be careful of committing several common mistakes.
Banks to increase IT investments in 2011, report suggests
2010-11-18
As technology advances, financial institutions are increasingly looking toward technology to help them improve customer loyalty and performance while complying with new regulations.
Make Every Staff Member a Marketing Ambassador
2011-06-16
No matter what the business or how diversified its products and services, all employees need to act collectively toward the common goal of meeting customer needs and ultimately boosting profitability.
Targeted ads help FIs reward consumers
2011-03-07
Major financial institutions are adopting measures that both increase customer retention rates and improve revenues, and one way they are doing this is by partnering with marketers and companies.
Customers would desert online banking if it weren't free
2011-03-02
Major financial institutions enacted a customer loyalty coup when they hit upon online banking.
Customer Attrition Retention, and Loyalty News
Two More Words on Client Retention
2011-06-23
For the past couple of months, PNT’s “Industry News” has focused on client retention.
Customer Acquisition and Client Retention: New Banking Regulations Bring Challenges and Opportunity
2011-06-16
Banks face customer exodus! The era of free checking is over! Debit Card interchange revenue to be slashed! New ATM charges loom!
These are among the headlines, somewhat sensationalized, being written about regulatory changes enacted as a part of the recent batch of financial reforms.
Bank Call Centers the Bedrock of Client Service: Retaining Clients One Call at a Time
2011-06-16
When TD Bank designed a new call center in Maine it emphasized a commitment to customer service by installing a 9-ton boulder amid the 60,000-square feet of office space.
Database Management and Data Processing News
Organizations use master data management to improve sales and business visibility
2011-03-08
Master data management has long been a technology that experts tout as improving institution-wide efficiency and, thus, customer loyalty for both major financial institutions and large corporations.
FIs will need to transform underlying processes to accommodate digitization of banking
2011-03-03
Without a doubt, major financial institutions will need to adopt and transform their financial offerings to promote customer loyalty as the digital landscape continues to change traditional organizations at a swift rate.
Master database management is a business process, not just an IT project
2011-02-10
Master database management is becoming an increasingly pressing priority as financial institutions look to cement customer loyalty and increase revenues in the face of pressing federal regulations.
Measurement and Insight News
More customers switching banks, survey finds
2011-03-01
While major financial institutions are extremely focused on employing strategies to boost customer retention, a recent survey found that 8.
New app allows consumers to monitor bank accounts and possible fraud
2011-02-17
According to a recent report from eMarketer, the number of U.
Citibank survey shows consumer optimism on the rise
2011-02-04
Customer segmentation analysis from researchers employed by Citibank shows that the general economic outlook among most Americans is on the rise, and that increased optimism could directly translate into better spending levels and an overall spike in the health of U.
Customer Analytics News
Under 50 investors offer lucrative opportunity to financial services firms
2011-03-10
When the public hears the term "investor," they often envision an individual at least 50-years-old with a lifetime of business experience.
Generation X remains skittish toward investments
2011-02-09
As customer loyalty in banking continues to waver with the economy, the number of Americans with a savings plan has decreased.
Customer data analysis a 'hot trend' for 2011
2010-12-30
Come 2011, one of the hottest trends for improving customer loyalty will be the implementation of master data management systems, the blog Customer Think predicts.
List and Data Sourcing News
Real time marketing poses complex integration challenges to banks
2011-03-04
One of the trends that big banks are capitalizing on to improve their customer retention rates and consumer satisfaction levels is through real-time marketing.
Gartner: MDM is about business processes, not just technology
2011-01-24
As more major financial institutions move to incorporate master database management systems to help improve their customer segmentation analyses, executives and officials must be careful of committing several common mistakes.
Banks to increase IT investments in 2011, report suggests
2010-11-18
As technology advances, financial institutions are increasingly looking toward technology to help them improve customer loyalty and performance while complying with new regulations.
