Editorial Team

Our authors are:

Editor: Adam Isler

Adam has over 20 years of retail banking experience and is chief editor of the site. He has extensive experience in Retail Banking and has written on customer attrition and retention metrics and loyalty programs (see our whitepapers which Adam has edited and/or written). Reach Adam at 888.PNT.2210 or aisler@pntmarketingservices.com.

Editor: Ryan Noonan

Ryan brings over 10 years of journalistic experience to our news site. Previously, he held a variety of marketing roles in the banking industry. Contact Ryan at rnoonan@pntmarketingservices.com.

Writer: Timothy Griffin

Timothy writes on banking subjects with a specific interest in customer loyalty and retention as well as mobile and social channels. Write to Timothy at tgriffin@pntmarketingservices.com.

TESTIMONIALS

"PNT performs consistently, with a strong understanding of preferences and needs. They have the experience to use existing information well, with little additional training or supervision."

- Vice President, Major Global Bank

"PNT forced our development team to engage in rethinking of both its entire business process and its perspective on the customer. I firmly believe that without PNT's help in recognizing the critical need to make systems development a part of the process, the project would not have been as successful as it was."

- Vice President, Major Brokerage

Two More Words on Client Retention

2011-06-23

For the past couple of months, PNT�s �Industry News� has focused on client retention.

Make Every Staff Member a Marketing Ambassador

2011-06-16

No matter what the business or how diversified its products and services, all employees need to act collectively toward the common goal of meeting customer needs and ultimately boosting profitability.

Customer Acquisition and Client Retention: New Banking Regulations Bring Challenges and Opportunity

2011-06-16

Banks face customer exodus! The era of free checking is over! Debit Card interchange revenue to be slashed! New ATM charges loom!

These are among the headlines, somewhat sensationalized, being written about regulatory changes enacted as a part of the recent batch of financial reforms.

Bank Call Centers the Bedrock of Client Service: Retaining Clients One Call at a Time

2011-06-16

When TD Bank designed a new call center in Maine it emphasized a commitment to customer service by installing a 9-ton boulder amid the 60,000-square feet of office space.
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