Free Introduction to PNT's “Little Book of Customer Intelligence”

"Customer intelligence is the only way to keep a service organization's messages relevant: to the community, to our funders, to our employees. This excellent discussion shows how it works."

- Kristine Reed, Director, Business Development, Goodwill Industries of NY and NJ

"A little book filled with big ideas - clear, concise, and spot on. A lesson for all of us who often forget that the best business practices are not the latest buzzwords or technology. The focus on the customer is tried and true and Tony makes that very apparent in this marketing manifesto."

- Pegg Nadler, President, Pegg Nadler Associates, Inc.

"Imaginative and relevant . . . this little book is about 'customer intelligence,' but it's really about seeing your organization through the eyes of your customers, and what to do about it."

- Sam Kingsley, Executive Director, Customer & Market Intelligence, The College Board