Your expertise is in meeting your customers’ needs, not becoming an expert in databases. It seems like every request you make to extract customers or prospects from your customer database or CRM is far more complicated than it ought to be and involves someone from IT explaining way more about Boolean logic than you want to know.
Then there’s getting the file from the vendor, and to the list processor, and matched to the internal files and formatted for the lettershop – all without compromising data security rules that seem to grow more every day – how can you focus your time on creative marketing of your services to meet your customers’ needs?